I appreciate all our loyal customers, including Betty S. in Tallahassee, Florida, who especially likes Art Deco pieces. My previous client spotlight on the Art Deco buffet Betty bought from us showed photos of her cool 1958 home. I also explained that Betty is more than just a long-time customer, she is a friend.
Betty’s birthday was in December and she decided to treat herself to a birthday present from EuroLuxAntiques.com. She chose this vintage 1930 German ceramic Art Deco mantel clock flanked by two terrier dogs. The Art Deco clock no longer ran, but Betty decided she would set it for 5:00 (as it’s five o’clock somewhere) and call it art!
Betty placed the clock on top of the Art Deco buffet she purchased from us before. On the left you can see one of her pups looking very curious about what’s going on. (He thinks the photo opp is all about him, right?)
I appreciate that Betty keeps coming back time and again to buy herself a little something special. We celebrate our 10th year in business in 2014 and we are very flattered that we have met so many wonderful clients who choose to remain in touch with us. We hear from them periodically and they think of us when they’re looking for their next piece – whether for an antique or for some high-quality new furniture. It means a great deal to hear that we are their “go-to antiques folks” and that they like to share our story with their friends and family. It means we have earned their trust, and that is the cornerstone of our business.
We treasure every client and work hard to make sure every sale is a wonderful experience for our customers. It is not always easy, but that is why many businesses don’t provide excellent customer service these days. Often big box stores or online retailers sell in such large volumes that they don’t go the extra mile to make sure every single sale is right and every single customer is happy. Each transaction is just one of many, many sales that day, so it’s hard to treat each customer as an individual. However, because we are a small family business, we strive to make each and every customer feel special and appreciated – as if they were a guest in our home.
We are happy to spend as much time as a customer needs to help them find just the right piece. I personally oversee all of the shipping arrangements to make sure that everything gets to where it’s supposed to be. And in the rare event of a mishap or delay, I make sure it is taken care of promptly and professionally. We are proud of our track record. As well as selling directly from our EuroLuxAntiques.com gallery we also sell on Ebay. We have over 3500 unique transactions on Ebay with 100% customer satisfaction in our feedback!
Our many wonderful customers like Betty make our job very satisfying. As I said in the Art Deco buffet post, my relationship with Betty goes back more than 20 years. She was a bit of an angel in my life, encouraging my first study abroad experience in Florence, Italy. That led to me spending much more time in Europe and then launching this European antiques import business with Greg. So we’re delighted to see the new photos of Betty’s Art Deco clock alongside her other Art Deco collectibles. May those two cute dogs on the clock bring her much joy!
Aimee owns EuroLuxHome.com with her best friend, Greg. Aimee sources amazing antique furniture, vintage lighting, & high-quality reproduction furniture to help her customers decorate their homes in a unique way. She loves her 8 (you read that right) fuzzy children and is renovating a 1920s bungalow in South Carolina. Connect with Aimee on Google+ or you can sign up here to receive this blog in your inbox.