Ask About Our Antique Furniture With Chat!

Aimee Antiques Store ownerIf you’ve visited our antiques and home accessories online store recently, you know that now has a snazzy new Chat function! This means you can send a quick text message through Chat to ask a question about any of the products for sale on our site, or ask if we are going to have a specific type of item in stock soon.

We frequently ship new containers of antiques from France and other parts of Europe, so if you get in touch and we have something suitable on its way, we might be able to give you the first scoop!

When you phone, email or use the Chat function to have a conversation with us, the person at the other end is usually me, Aimee. (Sometimes our many dogs and cats like to lend a helping paw too, but their typing isn’t quite fast enough for Chat yet!)

Greg often joins in on Chat too – he is the technical wizard in our family business, so if you send a Chat message, it’s just as likely to be him replying as me because he loves using Chat! Either way, we will do our best to help you, whether you are asking about one of our new pieces of hand-crafted, antique-inspired furniture or a century-old piece that Greg and I found in an antiques market in Paris and shipped back to the USA.

Aimee and Greg Antiques Store OwnersWe pride ourselves on our high level of customer service. We get 100% positive feedback and very high positive marks on all the major sites where we sell, such as eBay and Chairish. We also have the Best of Houzz awards for customer satisfaction and service for several years.

Our goal is to keep to that high standard and improve our customer service even more, making life easier for customers to find the perfect antique furniture for their home, the ideal vintage home accessory or the newly crafted piece of furniture of their dreams, something that will maybe  become a family heirloom.  So now our website offers Chat!

Customers who have used it tell us that they love the Chat function! Everybody is multi-tasking these days so they can have a conversation with us about a piece while also doing other things. And if we need to leave the phone for a minute to research an answer for them or measure some specific dimension of a piece, they can carry on doing something else with their time till we return to Chat.

The only thing we can’t really do is give appraisals. If you have a piece that you want to sell, then read my blog post How to Sell Antiques and Vintage Items. We usually direct people to to find out the value of a piece.

So, whether you phone us on our toll free number: 866-602-9394 or email us or or hop over to the website at to use the Chat box to ask your question…  give in to temptation and get in touch! We’d love to help!

AimeeAvatarAimee owns with her husband and best friend, Greg. Aimee sources amazing antique furniture, vintage lighting, & high-quality reproduction furniture to help her customers decorate their homes in a unique way. She loves her 8 (you read that right) fuzzy children and is renovating a 1920s bungalow in South Carolina. Find us on Facebook or connect with EuroLux on Google+. Or you can sign up here to receive this blog in your inbox.

How to Buy Antique Furniture Online

I work with a lot of repeat customers, and most of those customers started out skeptical about buying fine French antique furniture on the internet. I don’t blame them. It’s a large purchase that you can’t inspect in person before plunking down the cash. Who would be that crazy?

Luckily, many of our customers are “that crazy.” They not only took the plunge once, but they’ve come back again and again. They’ve learned the secret: Buying fine antique furniture online can be a fun, affordable way to fill your home with items you love to live with. Here are my tips for safely buying antique furniture on the internet.

1. Know Your Seller

Greg and I have been doing this for nearly ten years, so we have an online presence that’s easily discoverable by search engine. A Google search for “EuroLux Antiques” returns 96,000 results! You’ll find us on eBay, on YouTube, on Etsy. You’ll find reviews of us on Yelp and at our local Better Business Bureau. Of course, you’ll also find us on major social media sites, including Facebook, Pinterest, and Google+.

All of this exposure says several things about us (or any online seller). It shows we’ve been in business for awhile. It says we’re engaged with our clients. It says we’re reputable.

True, anyone can fake an online presence. That’s why we’re also easily accessible by phone at 803-276-4001. We have a bricks-and-mortar gallery (see photo below) with regular business hours. If you want to discover what type of customer service experience you’re likely to encounter with any internet seller, simply call their customer service number before you make a purchase. It might be an eye-opening experience for you!

2. Browse the Seller’s Website

But don’t browse their listings just yet. Head for the “About” link. No “About” link? That could be a red flag. Search for a similar page that tells you about the seller. The information you find on the seller’s “About” page can tell you a lot about the type of service to expect from them. And in the business of selling antiques online, service is everything.

Does the About page only give company information, or do you learn something about the actual people behind the business? Most customers would rather purchase antiques from a real person, not from a faceless company.

Check to see if the seller maintains a blog. What type of information does the blog contain? The tone and style of the blog’s content can give you some great clues about the character of the seller.

Lastly, check the seller’s Shipping and/or Terms page. Make sure they offer a reasonable shipping fee and a returns policy.

3. Check References or Testimonials

If you visit our eBay page, you’ll notice we have 100% positive feedback with over 3000 transactions. I’m very proud of that track record! But it’s not the end of the story. You’ll also find a virtual book containing dozens of testimonials from our clients on our website. If you’re considering buying antique furniture online and you don’t see plenty of customer testimonials on the seller’s website, don’t hesitate to ask for references

4. Ask about Flaws

Maintain a healthy skepticism toward any antiques seller who consistently lists items as being in “mint” or “near-mint” condition. Antique furniture, in particular, generally shows the slings and arrows of wear. In fact, that’s one reason people buy antiques: They love that “lived-in” look!

If the seller provides poor photos or few photos of antique items on its website, be sure to ask for more pictures or a detailed description of the furniture by phone. I’m always eager to describe the scratches and chips on a piece of antique furniture to a prospective customer because I want them to know precisely what they’re getting. Greg always takes multiple photos of every item from various angles to authentically represent the condition of antique furniture on our website. We strive to describe colors as accurately as possible. Because customer satisfaction is our top priority, we want our customers to know that “this buffet’s marble top has a chipped corner” or “that antique clock is missing a finial.” If you’re dealing with an online antiques seller who won’t reveal flaws in his or her merchandise, you might be wary of dealing with them.

This gorgeous Henry II antique French buffet, for example, experienced a shipping mishap so we replaced the original marble top with a similar piece of granite. Note how we state that right up front, in the description. You have a right to know exactly what you’re buying — from us or any other online antiques seller!

I hope this brief guide to buying antiques on the internet helps you shop with confidence. Remember, as the customer you always have the right to ASK. Any reputable seller should be happy to field your questions and help you feel comfortable making a large purchase. I know all of us at EuroLux strive to do just that.

PS: Don’t forget you can now subscribe to this blog by email! Just use the form at the bottom.

 Aimee owns with her best friend, Greg.  Aimee sources amazing antique furniture, vintage lighting, & high-quality reproduction furniture to help her customers decorate their homes in a unique way.  She loves her 8 (you read that right) fuzzy children and is renovating a 1920s bungalow in South Carolina.  Connect with or sign up to receive this blog in your inbox!

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